I’m a customer engagement and loyalty passionate with almost 15 years of experience in the retail industry. During this time, I created an iconic customer club & a genuinely member-centric customer experience to build a personal, rewarding, and long-lasting relationship with every customer. I have broad experience in building CRM & Loyalty capabilities in the Country and Global Marketing teams. I also shifted the organisation mindset in the Global structures, co-leading the integrated marketing framework and moving brands from silos to integrated marketing planning and execution.
Editor in chief
I am a digital marketing, content, and loyalty expert with 10+ years of experience in international companies faced by strong brands. Currently, I lead four countries’ regional Loyalty and Engagement team.
I am an illustrator and trainer of Visual Thinking. For seventeen years, I have been moving in the world of retail, and for five years, combining business issues with graphics and drawings based on metaphors. I run my own company, FABRYKA MYŚLI RYSOWANYCH. My goal is to create a graphic design that will allow recipients to understand complex content and remember it for longer. It is also a sales and educational tool that can attract the attention of customers or team members like a magnet.
I am a web designer and founder of #onlyMy. I love to visualize my Clients’ ideas. It makes me proud and happy when I see that my work boosts their business. I am convinced that a well designed and updated website matters in the world that is constantly online. Therefore my task is to advise, to suggest and finally to create the suitable Internet solution.